Welcome to the Buffaloutdoor FAQ. Here you’ll find answers to the most common questions about our products, orders, delivery, and after-sale support.
Products & Authenticity
Q: Are your lawn mowers authentic?
Yes ✅ All our lawn mowers and accessories are 100% authentic and original from trusted brands like Honda, Husqvarna, Toro, and more. We do not sell replicas or counterfeit products.
Q: Do your products come with a warranty?
Yes. Every mower is backed by the manufacturer’s official warranty, and Buffaloutdoor provides full after-sale support, including spare parts and repairs.
Q: How do I choose the right mower for my lawn?
We recommend:
Push Mowers → for small to medium lawns.
Riding Mowers → for large gardens or fields.
Zero-Turn Mowers → for maximum precision and speed.
Our team can help you pick the best option for your needs — just contact us!
Shipping & Delivery
Q: Do you offer free shipping?
Yes. Orders over $499 qualify for free shipping (6–8 business days). For faster delivery, you can choose paid shipping ($99) with a 3–6 business day timeframe.
Q: How can I track my order?
Once your order is shipped, you’ll receive an email or SMS with a tracking number. You can follow your delivery in real time.
Q: Do you ship internationally?
Currently, we ship within the United States. For international shipping inquiries, please contact our support team.
Returns & Refunds
Q: Can I return a product if I’m not satisfied?
Yes. You can return or exchange products within 30 days of purchase, as long as they are unused, in their original packaging, and with proof of purchase.
Q: How long does it take to get a refund?
Refunds are processed after inspection of the returned item and typically appear in your account within 5–10 business days.
Q: Do I have to pay for return shipping?
If the product is defective or we sent the wrong item, Buffaloutdoor covers return shipping. Otherwise, the customer is responsible for return costs.
Warranty & After-Sale Support
Q: What does the warranty cover?
The manufacturer’s warranty covers manufacturing defects and faulty parts under normal usage.
Q: What is not covered by the warranty?
Normal wear and tear (blades, spark plugs, belts), misuse, unauthorized repairs, or modifications are not covered.
Q: Do you offer after-sale service?
Yes ✅ Buffaloutdoor provides:
Maintenance reminders
Genuine spare parts
Repair services by certified experts
Customer support whenever you need help
Orders & Payments
Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods supported by our platform.
Q: Is my payment secure?
Absolutely. Payments are processed through encrypted and trusted gateways. Your financial information is never stored on our servers.
Customer Service
Q: How can I contact Buffaloutdoor?
You can reach us via:
📧 Email: contact@buffaloutdoor.com
📞 Phone/WhatsApp: +1 (270) 594-1563
⏰ Hours: Monday – Saturday, 9:00 AM – 6:00 PM