At Buffaloutdoor, we aim to provide a smooth and transparent shopping experience. This page explains everything you need to know about shipping, returns, refunds, and warranty coverage.
Shipping & Delivery
Shipping Options
Free Shipping – Available on all orders over $499. Delivery within 6–8 business days.
Paid Shipping – A flat fee of $99 applies for orders above $499, delivered within 3–6 business days.
Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Once shipped, you will receive a tracking number by email or SMS to monitor your package.
Important Notes
Delivery times are estimates and may vary due to courier schedules, holidays, weather conditions, or customs clearance.
Buffaloutdoor is not responsible for delays caused by third-party couriers, but we will assist in tracking and resolving any issues.
Returns & Refunds
Eligibility for Returns
Returns and exchanges are accepted within 30 days from the date of purchase.
Products must be:
Unused and undamaged
In their original packaging
Accompanied by proof of purchase
Process
Contact our Customer Support team at contact@buffaloutdoor.com.
We will provide instructions for returning your item.
Ship the item back to the address provided.
Refunds
Refunds are issued after inspection of the returned item.
Funds will be credited back to the original payment method within 5–10 business days.
Exclusions
Used products, consumables (fuel, oils, lubricants), and items damaged due to misuse are not eligible for return.
Return shipping costs are the responsibility of the customer, unless the item arrived defective or incorrect.
Warranty & After-Sale Service
Warranty Coverage
All lawn mowers and equipment are covered by the manufacturer’s official warranty.
Warranty terms (coverage duration, parts covered) depend on the brand and product purchased.
Proof of purchase (invoice) is required for all warranty claims.
What the Warranty Covers
Manufacturing defects
Faulty parts under normal usage conditions
What the Warranty Does Not Cover
Normal wear and tear (belts, blades, spark plugs, etc.)
Damage due to misuse, neglect, or unauthorized repairs
Modifications not approved by the manufacturer
After-Sale Support
At Buffaloutdoor, your satisfaction doesn’t end at checkout. We provide:
Expert assistance and product care guidance
Maintenance reminders
Genuine spare parts
Professional repair services
Need Help?
If you have questions about shipping, returns, or warranty services, please contact us:
📧 Email: contact@buffaloutdoor.com
📞 Phone/WhatsApp: +1 (270) 594-1563
⏰ Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM